7 Lessons From Gittell

‘The Southwest Airlines Way‘

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How can we creates a culture of collaboration, positivity, empowerment, and innovation in an organisation? Here are 7 lessons from “The Southwest Airlines Way” by J. J. Gittell.

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👉 1: Build a Strong Culture 🏢 Building a culture is like growing a tree 🌳, we need to grow deep roots that provide a solid foundation and support for growth and development.

👉 2: Embrace the Power of Positive Relationships 🤝 This should work like a magnet 🔍, attracting people and opportunities through supportive attitude, positive energy, and communication skills. How about toxic relationships? What’s your plan there?

👉 3: Empower Your Employees to Succeed 💪 Empowering your teams to succeed is like being a coach 🏀, providing guidance and feedback to help your team members achieve their full potential. How hard is it to empower?

👉 4: Focus on Customer Satisfaction 😃 How good are you in the kitchen? They always connect customer satisfaction like being a chef 👨‍🍳, because creating a dish that not only tastes good, but also meets the needs and preferences of the customers. Do you really believe that customers are always right?

👉 5: Continuously Innovate & Improve 🚀 Scientists are continuously innovating and improving. This is how it works in their domain🔬, They research and experiment to discover new breakthroughs and improve existing products or processes. So, should we all become scientists, wherever we work? Why not?

👉 6: Practice Financial Discipline & Responsibility 💰 Farmers are very good at this 🌾, They carefully manage their resources and investments to ensure long-term growth and profitability. Managing financials does not always mean cutting costs, does it?

👉 7: Emphasise Fun and Positivity 😄 Southwest is known with this. Would emphasising fun and positivity make us looks like clowns 🤡? What’s the catch here? Sure, most of us would love to be engaged in an entertaining workplace that would make us more engaged.

The Southwest way has created a culture of collaboration, positivity, empowerment, and innovation that is leading to long-term success and growth 🌟.

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